The 7 Delivery Records Every BC Cannabis Retailer Must Keep

When BC cannabis retailers think about compliance record-keeping, they typically think about their cannabis register, their licence documentation, and their staff certifications. Those are important. But for retailers running delivery, there is a separate and equally important set of records that must be maintained for every order that leaves the store.

The LCRB's Cannabis Retail Store Licence Handbook sets out the specific documentation requirements for delivery operations. What follows is a plain-language breakdown of each requirement, why it exists, and what the absence of that record means in an inspection context.

Why Delivery Records Are Treated Separately

Your point-of-sale system does an effective job of documenting in-store transactions. The problem is that a POS record captures what was sold and to whom, but it does not capture what happened after the order left the store. Was the right person at the door? Was ID checked? Was the delivery actually completed? Was the driver the same person who was assigned?

Those questions are what delivery compliance records are designed to answer. They extend the chain of documentation from the point of sale through to the point of handover, and they are the records an LCRB inspector will ask for when reviewing a delivery operation.

The 7 Records

1. Driver Identity

Every delivery record must identify the specific employee who completed that delivery. This is not simply the driver who was on shift that day. It is the individual driver linked to that specific order.

This requirement exists because the LCRB licence conditions require that deliveries are conducted by employees of the licensee. If an inspection reveals that deliveries were completed by someone not on your payroll, or that you cannot confirm which employee handled a specific order, you are in violation.

2. Delivery Address

The complete address where the delivery was made must be recorded for every order. This includes unit numbers and any relevant access information. The address on record must match the address the order was dispatched to.

3. Date and Time of Delivery

The delivery record must capture when the delivery occurred, specifically the time at which the handover happened at the customer's door. A date alone is not sufficient. Time-stamped records are what allow inspectors to cross-reference delivery logs against other records and confirm that your operation is being run within permitted delivery hours.

4. Items Delivered

The record must document what was handed over to the customer. This should correspond to the order details in your POS system and creates the link between the transaction record and the delivery record. Discrepancies between what was sold and what was delivered are a flag in any inspection.

5. Age Verification at the Point of Handover

This is the record that most retailers are missing. The LCRB requires that age verification is conducted at the door by the driver, and that this verification is documented. The record needs to capture that ID was requested and checked, and ideally what type of ID was presented.

A POS system records age verification at the point of online sale. That record does not satisfy the requirement for verification at the point of handover. These are two separate events and two separate records.

A driver who checks ID but does not record having done so leaves your store with no evidence that the check occurred. From a compliance standpoint, an undocumented age check and a missed age check are effectively the same thing.

6. Delivery Outcome

The record must capture whether the delivery was completed successfully or not. For completed deliveries, this means confirmation that the order was handed over to the customer. For failed deliveries, see record 7 below.

Proof of delivery, in the form of a customer signature or a timestamped photo of the completed handover, provides the strongest documentation of a successful delivery. A driver's verbal confirmation to a dispatcher, without any supporting record, is difficult to rely on in an inspection context.

7. Failed Delivery Documentation

When a delivery cannot be completed, the reason must be documented with a corresponding timestamp. The LCRB recognizes specific categories of failed delivery, including customer not home, customer appearing unfit to receive cannabis, address not found, unsafe location, customer refusal, and customer cancellation.

The product must be returned to the store. A delivery that was attempted but not completed, with no documentation of the attempt or the reason, is an unaccounted order in your records. In an inspection, unaccounted orders create questions.

How Long Records Must Be Kept

Retailers must keep delivery records for six years. If the licence is cancelled or transferred before then, records must be kept for six months beyond the cancellation or transfer, per LCRB record-keeping requirements.

The Manifest: A Consolidated Record for Each Run

In addition to individual delivery records, the LCRB requires a delivery manifest for each driver run. The manifest is a consolidated document that covers all stops in a single run and includes the driver's information, vehicle details, each delivery address, the items carried, and the outcome of each stop.

The manifest is not a replacement for individual delivery records. It is an additional requirement that provides a run-level view of the delivery operation for inspection purposes.

What Missing Records Actually Mean

An LCRB inspector who finds that one or more of these records is absent does not have discretion to overlook the gap. Missing delivery records are a contravention of licence conditions, and the enforcement process follows from there.

The practical concern is not just the immediate consequence of a fine or a warning. It is the permanent record that accompanies an enforcement outcome. A retailer who has signed a waiver acknowledging a delivery records violation carries that on their licence file indefinitely.

Building Records Into the Workflow

The retailers who consistently maintain complete delivery records are not doing more work than those who do not. They are doing the same work with tools that create records automatically as part of the delivery process.

When a driver accepts a run, a record is created. When they acknowledge pickup, a record is created. When they complete an age check at the door, a record is created. When they mark a delivery complete or document a failed attempt, a record is created. The documentation happens as a byproduct of the delivery itself, not as a separate administrative task.

That is the operational model that makes sustained compliance realistic for a busy independent retailer.

This guide is based on publicly available LCRB documentation and inspection data current as of August 2026. Cannabis regulations change — always verify current requirements with the LCRB directly at gov.bc.ca/lcrb.

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